Frequently asked questions
Quick answers for choosing a hotel, managing a booking, cancelling a room, or getting help.
Where can I find my booking confirmation?
Sign in and open Bookings. Your confirmed hotel, room, dates, guests, payment status, and available documents appear together.
Can I cancel my room for free?
It depends on the room you choose and when you cancel. Check the deadline and fee shown with the room before payment.
What should I do when my plans change?
Open your booking and contact support from there. Tell us what changed and what you need. Your booking details will already be attached.
What should I send to support?
For an existing booking, start from its details page. Before booking, send your destination, dates, guests, budget, and any room needs.
I cannot access my account. What now?
Reset your password from the sign-in page. Contact support if you no longer have access to your email or the reset link fails.
How do I report a privacy or accessibility issue?
Open the Privacy or Accessibility page, then contact us with the page, problem, and help you need.